Customer Faqs

How do I know which air conditioning system is right for me?
We offer a free site visit to assess your space and needs. Based on that, we recommend a tailored system that balances performance, energy efficiency, and budget.
Do you offer free quotes?
Yes. All of our quotes are completely free with no obligation. We’ll explain your options clearly before you make any decisions.
How long does installation take?
Most installations are completed within 1–2 days. Larger or more complex projects may take longer, but we’ll always give you a clear timeline upfront.
Will air conditioning increase my energy bills?
Not necessarily. Modern systems are highly energy efficient and often reduce the need for fans or heaters, potentially lowering your overall energy usage.
What’s included in a typical service?
A full check of all components, filter cleaning or replacement, refrigerant check, pressure testing, and performance tuning — all to keep your system running smoothly.
Do you offer servicing plans?
Yes. We offer both one-off servicing and scheduled plans tailored to your usage, helping prevent future issues and extend your system’s lifespan.
Do you offer emergency call-outs?
Yes, we offer fast response times for emergency repairs. Our engineers aim to diagnose and resolve issues on the spot wherever possible.
What types of properties do you work with?
We work with residential homes, offices, shops, gyms, salons, and more. We also specialise in discreet installations for listed or period properties.
Can you install AC in flats or apartments?
Yes. We’ll work with your building’s regulations and freeholders to find an appropriate
solution that meets both your needs and building requirements.
Is planning permission required for installation?
In most cases, no — especially for internal systems or where external units are not visible. If needed, we’ll guide you through the process.
What is F-Gas certification and why is it important?
F-Gas certification ensures our engineers are legally qualified to handle refrigerants safely. It’s a requirement for all reputable air conditioning installers in the UK.
Do you offer warranty on your work?
Yes. All installations come with a manufacturer warranty on the units and a workmanship guarantee from us.
Can I control my air conditioning with my phone?
Yes. Many of the systems we install include smart controls, allowing you to manage temperature and scheduling via your smartphone.
Do you offer air purification systems?
We do. Our advanced ventilation and filtration systems improve indoor air quality by removing dust, allergens, and pollutants.
Can air conditioning also heat my home?
Yes. Most modern systems include both cooling and heating functions, offering an energy-efficient alternative to traditional heating.
How often should I service my AC system?
We recommend a full service once a year for residential systems, and twice a year for commercial spaces or heavy use environments.
What brands do you install?
We work with trusted, industry-leading brands like Daikin, Mitsubishi, LG, and Toshiba — ensuring long-term reliability and performance.
What areas do you cover?
We cover all of London and surrounding areas. If you’re not sure if we serve your postcode, just get in touch.
How much does installation cost?
Prices vary based on the type of system and complexity of the job. Most home installations start from around £1,200 including parts and labour.
Do I need to be home during installation?
Ideally yes, but if that’s not possible, we can work around your schedule or arrange supervised access as needed.
Can I finance the installation?
We’re happy to discuss payment options or staged work depending on your needs — just let us know during your quote consultation.
Why should I choose Airvana?
We’re honest, qualified, and detail-driven. We don’t upsell — we solve problems. Our goal is to deliver lasting comfort, not quick fixes.